Workflow

Designing one inbox workflow for Facebook and Zalo

How to avoid channel chaos when sales conversations arrive from multiple places at the same time.

By Vieroc Team|Last updated: Apr 24, 2026|5 min read

Vieroc AI

Operational playbooks for teams selling through chat.

Start with a single queue

Teams lose time when each channel has its own routine, labels, and follow-up habits.

A unified inbox gives managers one place to see volume, unresolved messages, and conversations that need attention.